Grandma calms kid like a boss

I was in a shopping mall one time and this little kid, maybe 3 years old, was mad at his grandmother about something (I think she told him he couldn’t have a cookie or something like that) and he threw himself on the ground and was screaming and crying. She simply sat down on the bench and watched him, then took out her phone and was fiddling with it, but kept her eye on him even though he wasn’t aware of it. When he saw she wasn’t watching, he stopped crying for a moment and just stared at her. She took an extra moment, then looked at him and said, “You done?” He started screaming again, then she shook her head, acted like she was dialing a number, and said something like this (I’m having to paraphrase, it’s been some years):“Yes, is Santa there, please? Yes, I’ll hold. *pauses* “Santa! How are you, my old friend?” *pauses, nods like she’s listening* “Ah-huh. Yes. Oh, that’s wonderful!” The little kid’s now stopped crying and is looking at her like, what? She went on. “Yes, I’m afraid I’m having to report my grandson.” His eyes got huge and he stared at her like she was doing the worst thing imaginable. “Yes, he’s acting up. No, no, nothing like that, but he’s being stubborn about my not giving him a sweet.” *pauses* “Why, yes, I remember your wife’s cookie recipe! They’re delightful!” *pauses again, nods like she’s agreeing* “What a wonderful idea! I’ll tell him. And yes, that is sad, but it must be so. All right, I’ll catch up with you later. Have a good one! Give Henry the Elf a hug from me.” With that, she hung up and looked at her grandson gravely. “That was Santa. He said for every time you give me trouble this year, I’m to report your bad behavior and he’ll update this list. Keep it up, and you’ll get nothing. So you have to be good, okay?”I tell you, this child wiped his face and nodded, then came up and gave her a hug. “I sowwy, wandma.” She hugged him and told him she loved him, but she’s not being mean grandma when she doesn’t give him what he wants, she has a reason she’s saying no.I was completely floored. Epic Grandma FTW! P.S I'm on mobile so forgive any formating errors. Also I'm new to this subreddit so tips are a surprise but a welcome one ;-) via /r/Parenting https://ift.tt/2zp7u86